At Kumo™, we’re proud to announce a significant achievement in our journey—we are now officially ISO/IEC 27001:2022 certified for our Information Security Management System!
This certification highlights our unwavering commitment to data security and delivering excellence in everything we do.
Achieving ISO/IEC 27001:2022 certification is no small accomplishment; it’s the result of meticulous planning, collective effort, and unwavering determination from our entire team.
As shared in our recent LinkedIn post, this journey not only strengthened our operations but also unified our team around a common goal: to make Kumo™ even more secure, reliable, and future-ready.
We’re especially proud to be the first Beauty & Wellness Centre and Aesthetic Clinic Management Software in Malaysia to earn this prestigious recognition.
But what truly makes this achievement significant is what it means for you:
From day one, our goal has always been to deliver not just a complete CMS solution but also peace of mind to the businesses that rely on us.
This certification is proof that our systems and practices meet the highest standards for keeping information secure.
Read More: 5 Benefits of Aoikumo™ Software for Beauty and Wellness Businesses
Now, let’s talk about what this means for you, our customers and partners.
When you choose Kumo™ as your clinic management system or any of our other solutions, you’re not just choosing convenience or ease of use. You’re choosing a partner that takes security seriously.
Here’s how this benefits your aesthetic clinic or beauty & wellness centre:
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Our certified systems are designed to spot and manage potential security risks before they affect your aesthetic clinic or beauty & wellness centres.
Whether you’re logging in to access appointments, managing online forms, or using the system remotely, you can do so knowing your data is shielded from modern cyber threats.
From patient records and treatment notes to billing reports and staff information, everything stored in Kumo™ is protected with strict access controls, encryption, and real-time monitoring. This keeps your most sensitive data safe even behind the scenes.
Being ISO/IEC 27001:2022 certified means we comply with internationally recognised standards. You can reassure your clients that their personal data is managed according to the same level of care used by global aesthetic, beauty and wellness professionals.
This certification isn’t a one-time effort; it ensures we regularly review, audit, and upgrade our security practices. That means you benefit from ongoing improvements without having to lift a finger.
Whether you're handling patient consent forms or managing financial transactions, our certified processes help your aesthetic clinic or beauty & wellness centre stay aligned with data protection laws—giving you fewer compliance worries.
In every part of the system, from online bookings to digital forms, your clients trust you with their personal details. We help you honour that trust by handling their information with integrity and care every step of the way.
Read More: Improving Business Branding with the Help of Aesthetic Clinic and Beauty Management Systems (CMS)
Our ISO/IEC 27001:2022 certification is just one way we’re raising the standard in beauty & wellness centres and aesthetic clinic technology.
With Kumo™, you’re getting more than just a system to manage appointments and reports. You’re getting an all-in-one solution trusted by over 2,000 clinics that’s designed to simplify daily operations while keeping everything secure.
Whether you run an aesthetic clinic or a beauty and wellness business, Kumo™ has everything you need—patient records, inventory, loyalty programmes, reporting, and more—all under one roof.
And now, with certified security practices behind it, it’s an even safer bet for your aesthetic clinic or beauty & wellness centre business.
Read More: Improve Inventory Management for a Smoother and More Profitable Aesthetic Clinic!
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If you’re already with us, thank you for trusting Kumo™. We remain committed to improving our services, strengthening our security, and supporting your business growth with our all-in-one clinic management system.
If you’re exploring your options, now is the perfect time to make the switch. Let Kumo™ be your secure, all-in-one solution for digital beauty & wellness centre and aesthetic clinic management.
Contact us to schedule a demo today.
Business branding involves multiple aspects, such as patient experience, quality of care, and the efficiency of business operations. A key factor that plays a vital role in shaping this branding is the adoption of a strong aesthetic clinic and beauty management system.
This article explores the impact of business management systems on aesthetic clinic or beauty salon branding. Discover how implementing a management system can enhance a clinic’s brand image while building trust and confidence among patients.
Nowadays, customers possess greater autonomy and choice, making business branding more crucial than ever before.
As more healthcare providers adopt direct-to-consumer branding strategies, patients now have access to a wide range of choices and solutions to meet their healthcare needs.
Hence, it's imperative for your business to distinguish itself from competitors in order to shine. Notably, recent reports indicate that over 75% of businesses worldwide prioritise investment in brand strategies over infrastructure development. (Source: www.linearity.io)
Read More: 5 Benefits of Aoikumo™ Software for Beauty and Wellness Businesses
A key feature of any business management system is its ability to facilitate seamless appointment scheduling.
Offering patients a user-friendly platform for appointment booking helps clinics avoid overbooking and reduce scheduling conflicts.
This reflects the clinic’s dedication to efficiency and convenience, boosting patient satisfaction and reinforcing its brand image.
A reliable management system ensures accurate scheduling and clear communication between patients and healthcare providers, which are essential elements of business branding.
It maintains up-to-date schedules and enables effective communication channels, helping clinics avoid misunderstandings and miscommunications.
This builds trust and confidence in the clinic’s capability to provide consistent, high-quality care, strengthening its reputation as a dependable healthcare provider.
Read More: Launch Of kumoSan - Staff Self-Management App
The ability of a business management system to access patient medical histories and assist in diagnosis enhances the professional image of the clinic.
Patients appreciate thoroughness and personalised attention, and clinics that utilise advanced technology to provide tailored care gain a competitive edge in the healthcare industry.
This strengthens patient loyalty and reinforces the business's reputation as a trusted healthcare provider, further supporting its branding efforts.
In an era of increasing cybersecurity threats, data security and privacy are paramount concerns for both patients and healthcare providers.
A robust management system plays a crucial role in safeguarding patient information by securely storing data in the cloud and implementing stringent access controls.
This shows the clinic's commitment to patient confidentiality and compliance with regulatory requirements, reinforcing the clinic's reputation.
Read More: Protect Customer Redemptions: How To Prevent Fraud with TAC
Modern management system come equipped with advanced features such as online appointment booking, prescription mailing, quick billing, and fast service.
These features not only streamline the patient experience but also improve ease of use and accessibility.
By offering convenient and efficient services, clinics showcase their dedication to patient-centred care, which in turn strengthens their brand identity.
In summary, a reliable management system is a key asset for any business aiming to boost its brand image. It signifies a strong dedication to professional standards, streamlined operations, and attentive patient care.
With Aoikumo™ management system, businesses can elevate their brand image, differentiate themselves, and stand out in the competitive healthcare and beauty services landscape.
Having a clinic management system with an efficient inventory feature is fundamental to successful clinic operations. However, clinics relying on manual inventory management often encounter significant challenges in maintaining cost-effective and accurate inventory systems.
According to recent statistics, manual processes often contribute to significant inefficiencies, with human error being the top issue in 46% of warehouses today. Automating inventory processes can reduce inventory requirements by up to 30% while also improving employee activity by 40% and overall operational costs by 45%. (Source: adynamics.com.my)
Against this backdrop, Aoikumo™ provides a reliable system to empower clinics in combating the complexities of clinic inventory management. Let's explore how Aoikumo™ clinic management system assists clinics in meeting the demands of modern healthcare.
Read More: Protect Customer Redemptions: How To Prevent Fraud with TAC
Clinic management in manual lack an inventory feature, posing a common challenge due to the absence of automated alerts for stock expiration and balance.
Without timely notifications, clinics risk overlooking expiring stock or running out of essential supplies, which can directly impact patient care and clinic profitability.
Wastage due to expired stock and stockouts due to inadequate inventory levels are frequent consequences of this oversight.
Clinics operating multiple branches encounter complexities when it comes to accurately calculating and tracing stock transfers using manual records.
The decentralised nature of inventory management across various locations increases the administrative burden on clinic staff.
Moreover, the lack of centralised visibility into inventory movement compromises decision-making and inventory optimisation efforts.
Managing consumable items poses significant challenges in manual.
These items, such as medical supplies and medications, are prone to stock discrepancies and excessive buying costs.
Manual processes for tracking consumption levels often result in inaccuracies, leading to inventory imbalances and budget management challenges for clinics.
Furthermore, manual recording and tracking of inventory transactions may lead to pricing errors, which can impact both buying and selling prices.
Such inaccuracies can result in revenue losses for clinics and undermine their financial viability.
Pricing discrepancies also erode trust with suppliers and patients, affecting the clinic's reputation in the long run.
Manage a clinic manually often rely on predictive decision-making, which can lead to overstocking or understocking situations.
Overstocking ties up capital and storage space unnecessarily, while understocking can lead to stockouts and disruptions in clinic operations.
Both scenarios have financial implications and can impact patient care delivery.
Lastly, manual inventory processes increase the risk of stock discrepancies, including missing stocks and over-usage of inventory items.
These discrepancies complicate inventory tracking efforts and can result in inaccurate patient care delivery.
Additionally, they may lead to unnecessary reorderings or emergency purchases, further straining clinic resources and efficiency.
Read More: 5 Benefits of Aoikumo™ Software for Beauty and Wellness Businesses
Aoikumo™ clinic management system streamlines inventory control by offering auto-reminder alerts on stock expiration and balance.
These proactive alerts minimise wastage by notifying clinic staff about impending stock expirations and low stock levels.
By preventing stockouts, clinics can ensure uninterrupted patient care while also optimising inventory levels to reduce excess stock.
The system's automated calculations and tracking capabilities streamline stock transfer processes across multiple clinic locations.
By automating these tasks, Aoikumo™ clinic management system ensures accurate inventory management, enhances coordination between branches, and reduces administrative burdens.
This efficiency saves time for clinic staff and ensures that each location has the necessary stock to meet patient needs promptly.
Aoikumo™ clinic management system includes features such as Automated Weighted Average Cost (WAC), enabling precise measurement and tracking of consumables.
This optimisation of usage ensures that clinics can effectively manage their inventory costs while maintaining adequate stock levels.
By tracking consumption patterns accurately, clinics can identify opportunities to reduce waste and improve resource utilisation, ultimately enhancing clinic profitability.
Aoikumo™ clinic management system seamlessly integrates barcode scanning technology, eliminating manual data entry errors and ensuring accuracy in recording incoming products.
This integration enhances inventory management efficiency by automating the process of updating inventory records and reducing discrepancies.
Barcode scanning also improves inventory visibility, allowing clinic staff to quickly locate and retrieve items as needed, further optimising clinic operations.
The comprehensive accountability and tracking capabilities of the Aoikumo™ clinic management system minimise stock discrepancies and ensure accurate inventory records.
By delivering real-time visibility into inventory levels, movements, and transactions, the system enhances clinic efficiency and patient care quality.
Clinic staff can easily track stock movements, identify potential issues, and take timely corrective actions, thereby improving overall clinic operations and patient satisfaction.
With Aoikumo™ clinic management system, clinics can confidently focus their resources on providing high-quality healthcare and beauty services, knowing that their inventory processes are accurate and efficient.
Explore how the Aoikumo™ clinic management system helps clinics optimise their inventory management processes, reduce costs, and improve patient care outcomes. Schedule a demo with our team and take a significant step forward in clinic management excellence!
In today's digital age, Google Reviews has revolutionised the way people choose healthcare providers. With the internet at their fingertips, prospective customers are increasingly turning to Google Reviews to make informed decisions about their healthcare.
A staggering 91% of individuals aged 18-34 trust online reviews as much as personal recommendations from family and friends. This paradigm shift underscores the critical importance of business actively managing and leveraging their online reputation.
Nature of Feedback
Audience
Subjectivity
1. Building Trust and Credibility
Google Reviews serves as a powerful tool for fostering trust and credibility within the healthcare industry.
When prospective cutomers search for centers online, they often turn to the experiences of others to make informed decisions.
Hence, positive Google Reviews function as endorsements from real customers, instilling confidence in potential customers regarding the center's quality of care and professionalism.
2. Enhancing Online Visibility
Furthermore, Google Reviews play a significant role in bolstering a business's online visibility.
When potential customers search for healthcare providers on Google, business with higher star ratings and a substantial number of reviews tend to appear more prominently in search results.
Consequently, an improved online presence can lead to increased website traffic and phone inquiries, ultimately attracting more customers to the clinic.
3. Influencing customers' Choice
Moreover, customers consistently gravitate towards centers with high Google rankings and positive reviews.
When faced with multiple options, customers are more inclined to select a center with a robust online reputation.
Positive reviews effectively sway the decisions of potential customers in favour of a particular center.
4. Reputation Management
Next, Google Reviews offers business an opportunity to manage their online reputation proactively.
business owners can respond to both positive and negative reviews, thereby demonstrating their unwavering commitment to customer satisfaction and continuous improvement.
Craft a positive perception of their brand by addressing concerns and acknowledging positive feedback.
5. Differentiation from Competitors
In the fiercely competitive healthcare landscape, Google Reviews can serve as a critical differentiator.
business with exceptional reviews and ratings stand out from the competition, as customers are more inclined to choose providers with a strong online reputation.
Additionally, positive reviews not only highlight the business's strengths but also surmount potential customers' scepticism.
6. Customers Engagement and Loyalty
Lastly, engaging with Google Reviews demonstrates a center's commitment to its customers.
Responding to both positive and negative reviews showcases that the center values customer feedback and is willing to address concerns.
This engagement can foster customer loyalty, encouraging satisfied customers to return and recommend the business to others, further enhancing customer retention.
The Google Review feature of Aoikumo™ empowers aesthetic clinics, beauty or wellness business to effectively manage and leverage customer feedback to drive continuous improvement and enhance overall service quality. Our top features include:
1. Live Tracking of Reviews
The system allows for real-time tracking of all reviews received, providing instant access to feedback as it comes in. This feature enables staff to stay updated on customer opinions and sentiments without delay, allowing for prompt responses and engagement with clients.
2. Client Identification
Aoikumo™ facilitates the identification of reviews by linking them to specific clients and recording them in their individual profiles. This functionality helps to maintain a comprehensive record of client feedback and preferences, fostering personalised interactions and improved customer service.
3. Internal Investigation of Negative Reviews
Prior to publication, negative reviews undergo an internal investigation process within Aoikumo™. This step enables administrators to assess the validity of complaints and potentially resolve concerns before they become publicly visible, upholding the reputation and enhancing customer satisfaction.
To fully unlock the capabilities of Google Reviews, aesthetic clinics, beauty or wellness center can turn to innovative solutions like Aoikumo™ clinic management system.
This comprehensive platform offers a seamless and efficient approach to managing and addressing online reviews.
With Aoikumo™, clinics can effortlessly respond promptly to and thoroughly investigate negative reviews, empowering them to mitigate any potential harm to their reputation.
Book a demo with us to learn more about Aoikumo™ and how it can elevate your business's online reputation management.
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