Aoikumo is an all-in-one cloud-based clinic and appointment scheduling software for spas, beauty salons, and aesthetic clinics.

Is there a free trial available?

Yes, Aoikumo offers a free trial for its clinic and appointment scheduling system.

What industries does Aoikumo serve?

Aoikumo serves spas, beauty salons, and aesthetic clinics in Malaysia and worldwide.

Best Clinic Appointment & Patient Management System in Malaysia

The Leading Cloud-Based All-in-One Management System for Medical Aesthetic Clinics, Beauty Salons & the Wellness Industry

The Leading Cloud-Based All-in-One
Management System
for Medical Aesthetic Clinics, Beauty
Salons & the Wellness Industry

Appointments

Streamlined patient management & appointment scheduling to minimise no-shows and eliminate overbooking

Improve patients' appointment planning and management with Aoikumo™ through tools in automated reminders, real-time calendar syncing, online and smart booking. These features help reduce no-shows, prevent overbooking by accurately tracking availability, and set patients' appointment limits based on staff capacity and service time. This can lead to better time management, improved patient satisfaction, and a smoother, more efficient operational flow.

Billing & e-Invoicing

All-in-one billing solution offering flexible discount options and automatic membership handling (Malaysia)

Save time and minimise errors in managing payments with the automatic application of flexible discount options, including percentage-based, fixed-value, or ala-carte promotions. Membership pricing is also managed automatically, ensuring accurate rates and benefits without manual effort and enhancing business professionalism. With our integration of LHDN e-Invoicing, you are able to enjoy the flexibility of automatic submission or a consolidated method to suit your business needs.

Tablet showing billing options and e-Invoicing details.

satusehat

Integrated with SatuSehat (Indonesia)

Fully integrated with SatuSehat to comply with regulations set by Indonesia’s Ministry of Health (Kementerian Kesehatan Republik Indonesia – KEMKES/KKRI). Patient data and medical records are synchronised in real time with KEMKES servers, ensuring your clinic remains compliant while the system handles reporting and connectivity in accordance with regulatory requirements.

Inventory Management

Wave goodbye to inventory waste and hello to smarter stock management!

Aoikumo™ enhances inventory management beyond FIFO by tracking batches and expiry dates. With automating Weighted Average Cost (WAC) calculations to minimise waste and ensure cost accuracy for consumables. It supports seamless stock replenishment by notifying you with low stock alerts and allowing purchase orders to be generated directly within the system. The mix feature also enables combining inventory for new product creation—ideal for Wellness and T&CM practices.

Tablet showing inventory management and low stock alerts

Tablet displaying client package redemption details

Package Redemption Control

No More Guesswork – Redeem Packages with Confidence

Say goodbye to the hassle of tracking packages and product redemptions. With this feature, you can manage and monitor every redemption by customers in real time from different branches, ensuring that both you and your customers always receive the latest updates. Aoikumo™ makes the process automated and accurate for running a medical aesthetics clinic, beauty salon, or service-based wellness business.

Real-time Notifications

Automated notifications sent via WhatsApp*, SMS, E-Mail and MeTIME Wellness

Automatically send pre-set appointment reminders, follow-up messages, and receipts via WhatsApp, SMS, email, or MeTIME Wellness. Customise your message templates and schedule them in advance to ensure patients receive timely reminders for upcoming appointments, follow-ups, and payment notices. This helps reduce your administrative workload, enhances the patient experience through consistent and prompt communication and minimises the no-shows burden.

Mobile phones displaying automated appointment notifications

lINE integration

Seamless Communication with Customers through LINE Integration*

Stay connected with your customers effortlessly using LINE integration. Send appointment reminders, follow-ups, and birthday wishes, or connect with a single click to chat directly. You can also broadcast promotions and new treatment announcements to boost sales with this powerful feature.

Employee Management with Clock In and Out

Take control of employee clock-ins/outs and enable task management independence

Get free access to kumoSan, which is fully integrated with Aoikumo™ for a seamless experience. Through the app, employees can easily manage their schedules, appointments, commissions, and clock in/out with ease. There's no need to invest in a separate punch-in system, and it empowers your team to handle their tasks independently—all at no extra cost.

Employee management app interface showing clock-in features.

Tablet showing employee commission tracking dashboard

Staff Commission Management

Automated Commission Calculations with Precision

Aoikumo™ comes equipped with a variety of sales and hands-on commission calculation methods, enabling precise commission tracking tailored to each employee's role and entitlements. With real-time access to their earnings through kumoSan, employees gain full visibility into their commissions, promoting transparency and minimizing potential disputes.

Google Review Booster

Enhance your business presence with increased Google review ratings

Managing customer Google reviews has never been easier! Boost your Google review rating with a convenient one-click feature built directly into the system. This seamless experience encourages customers to leave positive reviews after service, helping to naturally improve ratings towards a 5-star reputation. At the same time, manage and filter negative feedback internally before it's published, allowing you to address concerns promptly and protect your business's online presence.

Tablet displaying Google reviews and ratings for a business

Tablet showcasing patient treatment progress.

Photo collage and annotation

Boost your consultation impact by bringing patients' treatment progress to life!

Enhance consultations by visually showcasing your patients' treatment progress with before-and-after results, treatment histories, and progress timelines. This creates a more engaging and personalised experience, building trust and confidence in your services. Patients can see the value and effectiveness of their treatments, turning every consultation into an opportunity to educate, motivate, and retain clients—leading to stronger relationships and increased satisfaction.

DAILY EMAILER

Automated Daily Business Performance reminder

Managing your business, especially a multi-outlet one, can be an exhausting endeavor. We empathize with this challenge, which is why Aoikumo™ offers a daily morning summary, providing you with insights into your business's performance from the previous day.

Tablet showing automated daily performance email notifications

Live Chat Support

Instant Reply and Assistance with Live Chat Support

We understand how important quick responses are, especially during peak hours in aesthetic clinics, beauty salons, and wellness centres. With Aoikumo™, your enquiries are never left unattended. You can explore detailed solutions in our FAQ or Live Chat with our dedicated support team.

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FAQs About Aoikumo™ Clinic Appointment & Patient Management System

What is Aoikumo™, and why is it designed specifically as a clinic appointment system for Malaysia’s aesthetic and wellness clinics?

Aoikumo™ is a cloud-based operating system within the Kumo™ platform, purpose-built for healthcare and wellness providers in Malaysia, including:

- Medical aesthetic clinics
- Beauty salons
- Spas and wellness centres
- Chiropractic and physiotherapy centres
- Traditional and complementary medicine centres

The Kumo™ platform is a unified digital ecosystem designed to support clinic operations through connected tools and workflows. As part of this wider platform, Aoikumo™ supports essential functions such as appointment scheduling, patient records, treatment documentation, and business reporting. Rather than operating as a standalone management system, it enables clinics to manage daily operations seamlessly within a comprehensive, integrated platform designed for sustainable growth.

How does Aoikumo™ differ from other Clinic Management Software in Malaysia?

Most clinic management software is designed for general medical use. Aoikumo™ is purpose-built for the medical aesthetics industry, with features such as package redemption controls, treatment usage tracking, and staff accountability tools that address the operational needs of aesthetic and wellness clinics.

Why is Aoikumo™ the best clinic management system in Malaysia for multi-branch clinics?

Aoikumo™ is designed to support multi-branch operations with real-time synchronisation across all connected outlets. Customer transactions, stock transfers, service redemptions, and appointment schedules are seamlessly aligned within the Kumo™ platform, ensuring operational consistency across every branch.

As a cloud-based operating system within the Kumo™ platform, Aoikumo™ enables clinic groups to manage their entire operations through a unified ecosystem rather than relying on disconnected tools. This ensures better visibility, smoother coordination between branches, and a consistent experience for both teams and patients.

Are there any setup costs in implementing Aoikumo™’s Aesthetic Clinic Operating System?

There are no additional setup costs to implement Aoikumo™’s clinic operating system including its patient management system features. Should you require extra support, such as data migration from legacy systems, the Aoikumo™ team can assist according to your clinic’s needs.

Is it possible to migrate data from my legacy Clinic Management Software into Aoikumo™?

Yes. Data migration into Aoikumo™ is straightforward, provided patient information is available in a spreadsheet format. Aoikumo™ includes a guided self-migration tool that allows clinics to move their data with minimal technical effort.

What are the hardware requirements to run Aoikumo™’s Aesthetic Clinic Management System?

Aoikumo™ can be accessed via web browsers and tablet devices.

For web usage, Aoikumo™ runs on the latest version of Google Chrome. An Intel i5 or AMD Ryzen 5 processor with at least 8GB RAM and SSD is recommended for smooth performance.

For tablet devices, iOS 14 or Android 12 and above provide the best experience when using Aoikumo™ apps such as kumoBiz.

Is training included with Aoikumo™’s Aesthetic Clinic Management System?

Yes. Aoikumo™ includes a one-time training session to help clinic owners and staff understand the system and begin using it effectively.

I’m not well versed with technology and systems. How difficult is it to adapt to Aoikumo™?

Aoikumo™ is designed with a user-friendly interface and streamlined workflows to reduce learning time. Built-in tooltips and guided features make it easier for clinic owners and staff to adapt, even without strong technical experience.

How secure is Aoikumo™ Patient Management System for Aesthetic Clinics?

Aoikumo™ is hosted on Microsoft Azure and follows recognised security practices to protect clinic and patient data. Multiple safeguards are in place to ensure confidentiality, reliability, and peace of mind when using the system.

How will Aoikumo™ help streamline my operations and improve efficiency?

Aoikumo™ is designed as a cloud-based operating system within the Kumo™ platform that centralises and coordinates daily clinic operations. It enables clinic owners to oversee activities remotely while maintaining full visibility across appointments, treatments, sales, reporting, and team performance.

Through its integrated applications, including kumoSan for staff management and MeTIME Wellness for client engagement, Aoikumo™ supports collaboration across teams and touchpoints. By bringing these operational functions into a unified ecosystem, the Kumo™ platform enhances efficiency, reduces manual processes, and supports sustainable business growth without relying on fragmented tools.

Streamlining Operations for the Healthcare, Wellness, and Beauty Industries

Running a clinic, wellness centre — be it chiropractic, T&CM, physiotherapy—or a beauty business is no easy task. We get it, and we're here to support you.

With a solid track record since 2015, ongoing R&D, and continuous system enhancements over the years, Aoikumo™ is built to serve your industry.
Look no further — Aoikumo™ has you covered for most of your business needs.

Industries We Cater To

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Case Studies

Dr. Hew

M∙A∙C∙ Clinic

"We find it actually quite a comprehensive clinic management software for aesthetic clinics. There are so many things that are suited."

Built for Medical Aesthetics, Beauty & Wellness industries — Streamline Your Workflow, Maximize Your Growth

ISO/IEC 27001:2022 Certified

Certified to ISO/IEC 27001:2022 Information Security Management System by SIRIM QAS International, accredited by Standards Malaysia, UKAS and IQNET.

Support Multi-branch Management

Synchronised data across all branches for seamless and efficient management of customer profiles, inventory adjustment, staff, promotions, and more.

All-in-One Clinic Management System

All features fully integrated into a single system, accessible anytime via web and mobile apps, supported on Chrome, iOS, Android platforms.

User-Friendly, Focusing on Details

With a strong emphasis on user experience, Aoikumo™ is developed to streamline your daily operations; provide immediate value from the start.

Secured, Resilient & Cloud-Based

Resilient, secured, and cloud-based system with automated daily backup, ensuring your data is protected through Microsoft Azure encryption with a 99.9% SLA.

Enjoy Lifetime System Updates

Benefit from continuous lifetime feature enhancements, system fixes, security improvements, and dedicated support to ensure operates with optimal performance.

No Commitments Required

Experience a hassle-free sign-up
process with no contractual commitments, no upfront payments, and no cancellation fees, providing you with flexibility.

Multilingual Support Available

Available in English, Chinese (中文), Thai, and Bahasa Indonesia, with additional language options continuously being added to support a wider range of users.

2,500+

Clinic & Wellness Centres

Countries Served

10+

Years of Industry Experience

As Featured On

"Thank you Aoikumo™ -the software has made our daily operations much easier to handle and manage all our 7 branches in a unified manner.

Appointment booking, patient scheduling, inventory usage has been really smooth ever since we started using Aoikumo™!

Thank you again."
DR. DENESH SINNA, Founder
Heart Bit E-ECP Wellness Centre
"Aoikumo™ is the best POS system I have ever come across. It is easy to use, very detailed system at the same time customer-oriented.

Aoikumo™ connects all our branches as one and gives us real-time updates of our daily sales and inventory reports.

I truly recommend this system to all businesses in the aesthetics and beauty industry."
DR. POR YANG SHENG, CEO
Hairy Mary, The Hair Removal Expert
"We love the appointment scheduling feature from Aoikumo™ as it comes with an automated calendar reminder for our patients; greatly reducing “No Shows” and “Reschedules”.

The inventory module is also complete as it allows us to perform outlet transfers, request, track drug batches, cost & expiry.

They also been pretty attentive to our request, and we are confident with Aoikumo™."
DR. T.S CHONG, Medical Director
Dr. Chong Clinic
"Aoikumo™ is the best system I’ve used so far. It is user-friendly and flexible enough to create complex packages or even tie-up promotions. What makes it easier is it is accessible anywhere and anytime on any device.

Their back-end support team is the best, they are prompt to respond and assist us all the time.

Definitely a good business partner."
AMANDA WONG, Manager
Glow & Glamour MediLab
"Very intuitive and integrated system. It has all we need for a business setup from staff attendance to stock management and a lot more.

System is well-designed for the beauty aesthetics industry. It is easy-to-use and navigate through the system."
DR. AZRI HANIF BIN JUHARI, CEO
Klinik Hana
"We are using Aoikumo™ for the past 2 years so. We find actually quite a comprehensive clinic management software for aesthetic clinics.

There’s so many things that are suited and so many details in the software, we can actually key in a lot of input and get the data extracted in printed report. At the end of the day we saw we need in our industry."
DR. HEW, Founder
M∙A∙C Clinic
"Aoikumo™ offers an all-in-one CRM solution under one platform especially for the beauty & aesthetic industry.

We are quite satisfied with the overall outcome, especially the booking of appointment & inventory functions. The system is periodically updated & upgraded on monthly basis.

Also, the team has been quite prompt in terms of offering immediate support assistance."
KELVIN CHAANG, Executive Director
Body Perfect
"The system is pretty convenient to use via desktop and also via phone app, which makes it easily accessible anytime and anywhere! Easily record data and client’s follow ups as well (saved us a lot of hassle if we were to do it manually).

Thank you Aoikumo™!"
DR. VENUSYA DHARMA, Resident Doctor
Dr. Glow Medispa

The Leading Cloud-Based All-in-One Management System for Medical Aesthetic Clinics, Beauty Salons & the Wellness Industry