Professionals in the beauty and aesthetic industry know all too well the intricacies that go into coordination and organisation. Luckily, technology has provided the privilege to improve your clinic and reap the benefits of an online booking system.
Allowing clients to make appointments online can propound a competitive advantage for your clinic. Not only would you streamline administrative tasks, but you’d also be setting higher customer service standards in the market.
So, if your aesthetic clinic is due for a facelift, here are some enticing results to which you can look forward.
There are periods in the aesthetic business when the influx of clients becomes overwhelming. At such times, you don’t want to be stuck answering calls and emails about bookings or cancellations the traditional way.
With Aoikumo’s all-in-one system, you can:
Did you know that the majority of customers prefer to book appointments online? Plus, with everything moving to the internet nowadays, clients naturally gravitate towards businesses that offer the ease of online bookings.
An online booking system offers convenience and freedom like no other, including the benefits of controlling the available timings and dates, entering personal information, etc.
Not having to fail miserably struggling with articulation over the phone? Yes, please.
Client no-shows are a real headache, except a heating pad can’t remedy the lost costs. Consequently, an online booking system like Aoikumo sends automated messages and calendar reminders to ensure clients never miss an appointment.
These systems also digitalise your cancellation policy in terms and conditions, saving you yet another awkward phone conversation. Since clients make appointments online, they agree to the T&C through the system and establish a mutual understanding upfront.
Using an appointment book restricts you from recognising trends in your business, while online bookings provide concrete data and analytics. That way, you have all the information needed to understand your customer base — who is or isn’t booking, when, etc.
Aoikumo’s system lets clinic managers track their business performance and activities effectively. All your clients’ contact details would be there, making it more accessible to generate future marketing campaigns.
Your clients are working adults with busy schedules, and the only time they may find to make appointments is after hours. However, this common occurrence can get annoying when you’re the one who’s off work.
Online booking solutions are available 24/7, and you can check new appointments whenever you please.
The first contact with clients is not your clinic's signage but your online portal. A confusing website where navigation is impossible could turn prospective clients away with just one click. On the other hand, a beautifully-built app would definitely WOW your customers.
Therefore, it is vital to leave visitors with a positive first impression. Who knows? They might be so drawn to your business that they schedule a booking right away!
Overall, Aoikumo’s online booking system promises multiple benefits to enjoy on the website AND the well-developed MeTIME Wellness app for customers. Discover more about Aoikumo’s scheduling system for the beauty and aesthetic industry.
Working in a beauty salon, aesthetic clinic or spa and wellness centre, you’d be familiar with the nightmare that is seasonality. These businesses experience high and low periods, and peak seasons can be nothing short of frantic, especially around the holidays.
Whenever your high periods are, it’s essential to prepare for the upsurge in customers. A cardinal rule for beauty salon owners and managers is to ensure customer experience does not take a dive.
Many businesses lose loyal customers during peak seasons because they fail to deliver the same experience as during slow seasons. Thus, what you do ahead of such times will impact your business tremendously.
Here, we offer you some tips on how to ready yourself for the busy weeks to come!
In the hush before the storm, you can take the opportunity to expand your client base. Merely promoting your business via social media might not be enough. If your posts aren’t enticing, it’s down the newsfeed they go.
Instead, you can focus on attracting clients with an intro offer, i.e. providing new customers with a discount on their first appointment.
It should not come as news that customers prefer to do business with those who make the process trouble-free. Unfortunately, this is rarely the case during peak seasons.
As stated, customer service tends to decline as staff members become overwhelmed with the record-high influx of clients. Customers are bound to get angry and search for alternatives when their calls aren’t answered.
To avoid this, you can consider equipping your salon with a mobile app to help simplify the contact process. Your clients would be able to book, pay, and set reminders for appointments digitally without waiting time.
You should always consider incentivising new customers to come back, even before the peak period hits. After all, having returning clients during low periods would only benefit your salon and business success.
Beauty salon owners can accomplish this by offering tempting rewards, such as loyalty points, package redemptions and more.
Understandably, schedules can get disorganised when staff are already in a frenzy. Be sure to utilise a full-featured and convenient scheduling system to manage your appointments effectively.
Aoikumo’s POS & Scheduling System allows you to allocate distinct colours for daily appointments. With an overall view of your beauticians and room availability, you can easily manage your appointments without overbooking.
Our all-in-one POS & Scheduling System is perfectly designed for the beauty and aesthetic industry to achieve all of the above. Once you’ve converted to our navigable module, rest assured it will keep your clients and staff alike happy.
More importantly, your business can run smoothly even during the busiest of times. Your customers’ data, transactions and appointments will be live, alongside automated reminders on their smartphones, so they never miss appointments.
Learn more about Aoikumo’s digital solution for beauty and wellness and get your salon or clinic ready now!
We all know that managing a beauty business staff retention can be a vexing job at times. But wouldn't it be great if your staff can work in a more stress-free and fulfilling environment?
Here, we help you explore ways to improve morale and, subsequently, productivity in your aesthetic clinics and beauty salons. With kumoSan as your assistant, rest assured your team will make good in providing optimum customer service.
As a beauty business owner, it’s advisable to provide flexible service hours and breaks for your staff. Proper scheduling ensures that they can work at their best without feeling too fatigued, as your team's health and wellness can very well affect their performance.
Besides that, you can empower your staff and allow them the flexibility to accept or reject bookings. However, keep in mind to monitor bookings closely, so that rejection rates stay at a minimum and operations commence without a hitch.
kumoSan helps your staff keep tabs on their daily appointments and tasks, avoiding unwanted clashes in their schedules. The app also shows your team's working roster, which helps them optimise their booking schedules without overworking themselves.
In addition, you can keep your staff motivated by setting clear objectives and directions.
One way to mould upbeat employees is to set realistic targets that are highly viable. Not to mention stipulating sufficient time for your staff to build up momentum for their best performance. Once they have reached their goals or exceeded expectations, slowly raise the bar to boost their performance.
By utilising the kumoSan app, staff can view their daily commissions and tasks with ease. The app also tracks the accepted commission quota within a certain period, allowing your team to set their monthly target limit and goals.
A consistent update to your team on their colleagues’ availability can improve active attendance in the workplace. If any of your staff members feel unwell or has an emergency to attend to, taking leave cannot be avoided. As such, you could allow your team to block out timings on their schedule with a reason to ensure everyone else knows how to cover their colleague on his or her absence That way, you can keep your staff happy and stress-free, leading to better work execution and more satisfied customers.
kumoSan can also digitalise your employees’ attendance. By using the digital clock-in and clock-out feature, they can easily clock in for work and vice versa. This user-oriented component grants you the convenience of tracking your team's attendance data and schedule.
Another way to boost spirits and encourage your staff’s performance is by offering constructive feedback. As an employer, you can guide your beauticians to accept constructive criticisms with an open mind. They will begin showing progress in their work when you give them room to improve.
Moreover, a reward system works well to drive your staff. Whether the reward is intrinsic or extrinsic, you can inspire your employees to reach their fullest potential.
The key is not about the materialistic awards they receive but acknowledging their hard work. Beyond everything, recognition plays a massive role in incentivization.
If you insist on giving your customers a comfortable environment, why not provide your staff with the same treatment?
A supportive and enjoyable workplace will motivate your employees to be more efficient, even promoting better mental health. To keep your team feeling safe and comfortable, periodical equipment maintenance and tool quality checks are vital in the workspace. You may venture a step further and provide staff lockers to maintain an organised workplace.
Ultimately, being a great team leader means giving your team the encouragement and guidance they need. Only then can they find joy in their work, and team morale and support can come to fruition. After all, keeping both staff and customers physically and mentally healthy is what the beauty industry is all about.
Want to know more about how kumoSan helps your beauty business? Check out kumoSan or contact us on +6017 684 7223.
For businesses everywhere, the transition to a paperless practice has already begun. Generally, a paperless system refers to the process of transferring and replacing your documents, records and files into a digital format. However, it’s more than just digitising documents; it’s changing the way your company works.
Aesthetic clinics and beauty salons know that prioritising customers is key. A great customer experience relies on smooth operations, efficient record-keeping and quality services. The move to a paperless practice is definitely worth the effort, but how exactly does this strategy benefit your business?
You can’t put a price on the value of efficiency in a competitive market. That is why companies are embracing the transformation towards a digitalised establishment. For a better understanding between a paperless practice and a traditional one, we only need to look at several standard procedures.
The first interaction a potential client makes with you is during bookings. By calling to make an appointment, clients place their trust in you that a slot will be available at the agreed time. However, every time a staff scribbles down booking details on paper, they subject the company to the inevitable – human error.
Anything from misheard contact information to missing details can ruin the prized chance for a good first impression. Not to mention the dreaded cases of double booking! With a digital system, you can easily view the available slots and check bookings with just a few clicks.
Migrating to a paperless system means that everything you need is in your hands. And when you think of ‘paperless’, that literally means no more papers, pens, printers, ink and more! The change to a more sustainable company is just that easy.
Customers and employees alike will be happier to see you taking part in greener initiatives and reducing your company’s carbon footprint. Now that you no longer need to print and copy documents, you can save your expenses and focus more on improving your services and facilities.
Apart from receipts, aesthetic clinics have other documents like patient consent forms and treatment records to deal with. A digital software can take over most of the admin duties such as filing, sorting and updating patient info.
Additionally, you clear up storage space and reduce office clutter with digital management of your documents. The automated records help you save time when onboarding new patients as well as retrieving existing client information.
A practical advantage of going paperless is that all consultation notes can be made digitally. Not only is it easy to make amendments to notes, but a paperless software could allow clinicians to capture patients’ treatment photos.
With everything from digital consultation notes to anatomy templates and photo comparisons available on one device, clinicians can track treatment progress with ease. And because they’re not physical files, care providers can easily access multiple client records and move from customer to customer with all the data on a single device.
How can you grow if you don’t have an accurate picture of how your business is doing? It can be difficult to analyse, especially when you’re bogged down by day-to-day operations.
Digital systems generate key insights and reports automatically. While conventional documentation requires you to manually count, compile and update records, a paperless system does it for you. Owners can keep track of everything from inventory to staff and sales, all at their fingertips!
Paperless systems help your beauty brand excel at what you do best. While you keep your customers happy, a paperless system keeps your business running smoothly and efficiently. Aoikumo is a revolutionary all-in-one, cloud-based POS and scheduling system designed for aesthetic clinics and beauty centres.
Discover how Aoikumo can be your solution to a paperless practice. Browse our website or contact us to schedule your free Aoikumo demo.
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