Recently, the issue of high employee turnover rates has become a critical concern for clinics and medical facilities. As reported by Rober Walters, employees are becoming increasingly dissatisfied and disengaged with their roles, with 79% considering resignation.

Research also suggests that turnover rates in the healthcare industry are significantly influenced by management practices. Without an effective clinic management system, healthcare facilities may experience inefficiencies in scheduling, documentation, communication, and workflow management.

Having said that, fret not! Aoikumo™ clinic management system is an innovative solution designed to tackle the problem of high employee turnover rates head-on. But before we explore its benefits, let's delve into the roots of high employee turnover rates.

Causes of High Employee Turnover Rates

1. Stress and Disorganisation

Healthcare settings, by nature, are often characterised by high-pressure situations and demanding responsibilities.

However, when internal processes and workflows within clinics are disorganised or lack clear guidelines, it amplifies the inherent stress of the profession.

Therefore, without a well-defined clinic management system, employees may struggle to navigate their roles effectively, leading to confusion, anxiety, and stress.

2. Lack of Transparency

A lack of transparency in commission calculations can be a major point of contention among employees and increase employee turnover rates.

When the calculation of commissions is shrouded in ambiguity or lacks transparency, it can breed resentment among employees.

The employees may question whether the employer is fairly compensating them for their efforts, leading to frustration and eroding their commitment to the clinic.

3. Overtime and Administrative Burden

When clinics overbook appointments or burden employees with an excessive administrative workload, it takes a toll on their work-life balance.

Consequently, overtime becomes a common occurrence, leaving employees with little time for personal life and rest.

This, in turn, can lead to burnout and ultimately drive employees to contemplate seeking a less demanding work environment.

4. Internal Politics

Furthermore, healthy teamwork is essential in healthcare, where collaboration is key to providing quality patient care.

However, when internal politics, favouritism, or unclear task assignments come into play, it disrupts the harmonious functioning of the team. Employees may feel overlooked or unfairly treated, resulting in conflicts and a deteriorating work atmosphere.

5. Inefficient Task Management

Moreover, employees thrive in environments where their roles and responsibilities are well-defined.

When clinics lack efficient task management systems or fail to clarify job expectations, employees may feel adrift.

This uncertainty can then erode their job satisfaction as they grapple with insecurities about whether they are meeting their job requirements effectively.

How Aoikumo™ Clinic Management System Helps

Streamlined Work Processes

Our all-in-one clinic management system harnesses cutting-edge technology to digitise and streamline work processes seamlessly.

By simplifying and automating a multitude of tasks, it effectively reduces complexity and fosters uniformity in clinic operations.

This streamlined approach enhances efficiency and acts as an antidote to the stress and disorganisation that can contribute to a high employee turnover rate.

Transparent Commission Calculations

Within our system's robust capabilities lies the power to generate insightful reports and maintain meticulous records of employee commissions.

This unwavering commitment to transparency ensures that compensation calculations are not just accurate but also easily understandable.

This transparency also significantly boosts employee satisfaction and lowers employee turnover rates by dispelling concerns about fairness and compensation.

Efficient Appointment Management

Our clinic management system efficiently manages appointment bookings, reducing the risk of overbooking and minimising the administrative burden on employees.

Simultaneously, it lightens the administrative burden by facilitating paperless invoices, maintaining impeccable inventory records, and organising patient records.

This multifaceted support empowers employees to manage their tasks with heightened efficiency, fostering a more balanced and productive work environment.

Conflict Resolution

The system implements unique security passcodes for each employee, which helps prevent the blame game and fosters a collaborative and accountable work culture.

When employees feel that they are held responsible for their actions and decisions, it can mitigate internal politics and improve teamwork.

It fosters an environment where employees are empowered to take ownership of their contributions, resulting in a more productive workplace culture.

Task Assignment and Visibility

Also, the clinic management system introduces an innovative approach to task assignment, ensuring clinics can efficiently allocate responsibilities.

Employees can readily access and view their daily tasks within the system, fostering clarity and confidence among staff members.

This newfound transparency and visibility promote clarity and confidence among staff members, reducing feelings of insecurity and uncertainty.

Discover how Aoikumo™ clinic management system revolutionises your clinic and helps you reduce employee turnover rates. Schedule a demo with us today!

In today's digital age, Google Reviews has revolutionised the way people choose healthcare providers. With the internet at their fingertips, prospective customers are increasingly turning to Google Reviews to make informed decisions about their healthcare.

A staggering 91% of individuals aged 18-34 trust online reviews as much as personal recommendations from family and friends. This paradigm shift underscores the critical importance of business actively managing and leveraging their online reputation.

Personal Reviews vs Google Reviews

Nature of Feedback

Audience

Subjectivity

The Importance of Google Reviews Aesthetic Clinics & Beauty or Wellness Business

1. Building Trust and Credibility

Google Reviews serves as a powerful tool for fostering trust and credibility within the healthcare industry.

When prospective cutomers search for centers online, they often turn to the experiences of others to make informed decisions.

Hence, positive Google Reviews function as endorsements from real customers, instilling confidence in potential customers regarding the center's quality of care and professionalism.

2. Enhancing Online Visibility

Furthermore, Google Reviews play a significant role in bolstering a business's online visibility.

When potential customers search for healthcare providers on Google, business with higher star ratings and a substantial number of reviews tend to appear more prominently in search results.

Consequently, an improved online presence can lead to increased website traffic and phone inquiries, ultimately attracting more customers to the clinic.

3. Influencing customers' Choice

Moreover, customers consistently gravitate towards centers with high Google rankings and positive reviews.

When faced with multiple options, customers are more inclined to select a center with a robust online reputation.

Positive reviews effectively sway the decisions of potential customers in favour of a particular center.

4. Reputation Management

Next, Google Reviews offers business an opportunity to manage their online reputation proactively.

business owners can respond to both positive and negative reviews, thereby demonstrating their unwavering commitment to customer satisfaction and continuous improvement.

Craft a positive perception of their brand by addressing concerns and acknowledging positive feedback.

5. Differentiation from Competitors

In the fiercely competitive healthcare landscape, Google Reviews can serve as a critical differentiator.

business with exceptional reviews and ratings stand out from the competition, as customers are more inclined to choose providers with a strong online reputation.

Additionally, positive reviews not only highlight the business's strengths but also surmount potential customers' scepticism.

6. Customers Engagement and Loyalty

Lastly, engaging with Google Reviews demonstrates a center's commitment to its customers.

Responding to both positive and negative reviews showcases that the center values customer feedback and is willing to address concerns.

This engagement can foster customer loyalty, encouraging satisfied customers to return and recommend the business to others, further enhancing customer retention.

Top Google Review Features of Aoikumo™

The Google Review feature of Aoikumo™ empowers aesthetic clinics, beauty or wellness business to effectively manage and leverage customer feedback to drive continuous improvement and enhance overall service quality. Our top features include:

1. Live Tracking of Reviews

The system allows for real-time tracking of all reviews received, providing instant access to feedback as it comes in. This feature enables staff to stay updated on customer opinions and sentiments without delay, allowing for prompt responses and engagement with clients.

2. Client Identification

Aoikumo™ facilitates the identification of reviews by linking them to specific clients and recording them in their individual profiles. This functionality helps to maintain a comprehensive record of client feedback and preferences, fostering personalised interactions and improved customer service.

3. Internal Investigation of Negative Reviews

Prior to publication, negative reviews undergo an internal investigation process within Aoikumo™. This step enables administrators to assess the validity of complaints and potentially resolve concerns before they become publicly visible, upholding the reputation and enhancing customer satisfaction.

Utilising Aoikumo™ Clinic Management System

To fully unlock the capabilities of Google Reviews, aesthetic clinics, beauty or wellness center can turn to innovative solutions like Aoikumo™ clinic management system.

This comprehensive platform offers a seamless and efficient approach to managing and addressing online reviews.

With Aoikumo™, clinics can effortlessly respond promptly to and thoroughly investigate negative reviews, empowering them to mitigate any potential harm to their reputation.

Book a demo with us to learn more about Aoikumo™ and how it can elevate your business's online reputation management.

Running a beauty business takes a lot of time and effort, but having a quality beauty salon management system like Aoikumo can help.

Continue reading to discover what a management system entails and how it can help you manage your beauty salon.

But First, What is a Beauty Salon Management System?

A Management system helps businesses manage day-to-day transactions, collect client information, and more.

And while a beauty salon management system may include the features listed above, it also has features specifically for businesses in the beauty industry.

Examples include staff scheduling, online booking, managing client packages, inventory management and more.

Why Choose Aoikumo As Your Beauty Salon Management System

Aoikumo is an all-in-one beauty salon management system designed for single- to multi-branch beauty and aesthetic businesses.

It equips beauty business owners with various features to run their businesses effectively and easily.

Here are several reasons why Aoikumo is a preferred beauty salon management system in Malaysia:

1. Manage Online Booking with Ease

With Aoikumo, your clients can conveniently schedule appointments with its user-friendly booking system.

The beauty salon management system can also prevent overbooking and set specific statuses (e.g. confirmed, arrived, and started) so that all staff are informed of the client’s appointment progress.

2. Get Real-Time Notifications

Aoikumo can also help reduce no-shows. It automatically creates a reminder on your customers’ smartphones and sends out an SMS to remind them of their next appointment.

3. MeTIME Wellness App

The MeTIME Wellness app is a customer booking app designed by Aoikumo to cater to our client’s customers. It allows them to: 

4. Create a Loyalty Programme

Most beauty businesses use a loyalty programme to reward their clients for purchasing their products or services. This increases customer loyalty, and thus the business will flourish with returning customers. 

In order to manage your loyalty programme effectively, a beauty salon management system can help.

Aoikumo manually sets customers to a predefined programme with points-earning capabilities and automatically upgrades or downgrades them based on their spending.

Moreover, it provides flexibility in purchases, where customers can purchase their own combination of services offered by the business and share them with their friends and family.

5. Generate Electronic Forms & Documents

Save the environment and embrace a paperless practice. Aoikumo enables businesses to digitalise their operations by generating electronic indemnity and consultation forms for their clients.

With unlimited storage space, you can automatically upload as many documents, e-forms and images as required to your client’s profile.

It also includes body anatomies, such as a skin or full body layout, for you to annotate or draw on when recording your patient’s profile.

6. Sell Your Products & Services Online

Lastly, Aoikumo allows business owners to sell their products and services online through their website or social media channels.

It also includes the weight and dimensions of your products so that Aoikumo can automatically obtain the freight charges (integrated with EasyParcel).

Furthermore, the beauty salon management system details your return policies and store information. This allows your clients to easily contact you should any issues occur.

How Aoikumo Can Help

At Aoikumo, we are dedicated to serving our clients from aesthetic clinics, beauty salons, spas and dental clinics with quality services to meet their needs.

Book a demo with us to discover how we can help your beauty business thrive today!

Operating multiple businesses in varying locations can be challenging for beauty business owners, but having a multi-branch management system can help.

For many business owners, being able to expand their operations is often seen as a sign of success.

However, operating just one medical aesthetic clinic or beauty business is already tricky enough.

And if you open new stores in multiple locations, you will face a whole new set of difficulties, such as:

This is where a multi-branch management system comes in. It equips beauty business owners with various features, such as real-time access, improved inventory management, and more.

Continue reading to discover how else can a multi-branch management system can help business owners juggle multiple businesses successfully.

3 Benefits of A Multi-Branch Management System

1. Increase Customer Retention & Loyalty

Customer retention strategies are crucial for a business’s growth. However, finding the right strategy that matches your business’s needs requires a lot of trial and error.

Therefore, it is best for beauty businesses to utilise a multi-branch management system. It helps them increase their sales and client retention rate with effective customer management features.

For example, let’s say one of your branches is unable to perform a particular service or has run out of a specific product. This does not mean that you will lose them to a competitor.

With Aoikumo’s multi-branch management system, your transactions, inventories, services, appointments and customers’ data are synced and updated in real time.

Therefore, your customers can purchase the unavailable services or products from another branch at any time.

2. Consolidate Enterprise Data Across Platforms And Channels

Gathering data from various branches is a challenge for multi-store business owners.

This is because your business might expand to different states and countries, which means they’ll operate from varying locations and time zones.

Moreover, it will be too difficult to travel to monitor each branch. This makes it difficult to know if the business’s operations meet the expected quality levels.

Aoikumo offers a solution for this problem, where your customers’ records are synced throughout all outlets in real-time, regardless of location and time zones.

Furthermore, all your staff, regardless of where they are working from, will have access to any customer’s historical information, including notes and other vital data.

3. Enhance Staff Productivity & Clinic Service Quality

Lastly, poor communication is another issue many multi-branch business owners face. In most cases, a lot of time is spent repeating and clarifying information sent across all branches.

Therefore, beauty business owners should enforce a multi-branch management system for effective communication. 

kumoSan is an app designed to simplify team management. It has built-in security features that are easy to use and sends live notifications whenever an appointment is scheduled or completed.

Moreover, when an appointment is scheduled through the MeTIME Wellness app, kumoSan will also receive it. This makes data integration easy and seamless.

Your staff can also access the calendar to look at the appointments for the day and upcoming ones as well.

How AoikumoCan Help

Aoikumo is a trusted all-in-one beauty POS system designed for businesses in the beauty and aesthetics industry.

It makes multi-branch management easier for business owners, contributing to their business growth and, therefore, generating higher revenue over time.

Book a demo with us to learn more about Aoikumo and how it can help your business.

Run a dental clinic? Click here!
Run a vet clinic? Click here!
Run a GP or Primary Care clinic? Click here!
phone-handsetmap-marker